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Return and Exchange Policy
At Lovzme.com we have very user friendly and hassle free Return and Exchange Policy. If you are not fully satisfied with our Products or service our returns and exchange Policy allow you to returns goods within 15 days post-delivery. We’ll immediately provide you resolution either return of Refund against Your purchases. If it’s passed in Quality checking process
Process to return a Product:
Simply place fresh,Unworn,Unwashed goods with all tags attached in the original packaging.
Wrap it in Bubble sheet to secure the product box and product inside. Enclose your invoice inside
We arrange reverse pick-ups form major location but due to remote area at few location reverse pickups services are not available please call us at +91-22-28383581 / 82 or write us at support@Lovzme.com to check if your pin code is serviceable at Your pin code for the reverse pick-ups
In few cases if the reverse pick-ups is not possible simply courier us your goods to our address. Enclose the courier receipt to get the refund for the courier charges
In either case, Please also enclose any Lovzme Collectible free Gifts or Free beige you received with Your orders
What Value We refund:
The refund Value calculated equal to the Final Amount paid by you (After discount) at the time of Transaction
In applicable cases Courier charges will be added to the refund Value
What are the Items/goods that can be returned?
We don’t accept the Intimate Apparels likes, Briefs, Panties or shape wear Panties or an open box of a Lingerie’s set including Panties
We don’t refund cash against the gift cards
If any item sold in Combo/Multipacking can’t be returns as an individual
Item sold under any sales/Promotions/Promo-codes/Using credit coupon can’t be return
Once we received the return goods we reserve the rights to refuse the returns of item which failed in Quality check process
Duration for Exchange/refund of issuing a credit:
Refund will process after product delivery to vendor and after product inspection from Vendor.
We first received the Return goods in our warehouse. Once received it will take us minimum 14 days to process Exchange/Refund via the original payment method.
In case of refund or credit being issued for other reasons. We will take minimum 21 days from the date of receipt of request from the customer.
We work with the several reputed Logistics Partners to deliver your products.
A shipping charge of Rs. 40 will be applicable for the <=INR400 and rest all would be free shippingPacking:We packages our product in good looking, nice boxes and Colorful envelope which are properly bubble wrapped There is no making Or product description when the product deliver you making it safe to be ordered from anywhere Shipping Time:We process and dispatch Your order within 72 hrs. From the date of transaction completed in prepaid mode. In case of Cash on Delivery mode we need you to verify your order. Instruction on how to verify Your COD order is given at the time of placing order. We try our best to deliver the major orders in major cities in next 2 to 3 working days from the date of dispatch and 4 to 7 Business days for the rest of the locations. You can track your orders online once it dispatched from our end